Portfolio of Virtual Assistant Services

Pracy-Ann Pryce
Business Support Specialist & Virtual Assistant
Clarendon, Jamaica
Email: Hello@VirtualAid.Pro | Phone: (954) 338-6959
Website: https://virtualAid.Pro
LinkedIn: linkedin.com/in/pracyannpryce

About Me

I am a Business Support Specialist and Virtual Assistant with over 10 years of experience delivering high-quality remote administrative and operational services. I specialize in streamlining workflows, managing client relationships, and optimizing CRM systems for service-based businesses. My background includes experience in transaction coordination, case management, and national accounts support, with a focus on improving efficiency, driving results, and maintaining compliance.

Core Services Offered

  • Virtual Administration & Executive Assistance
  • CRM Management & Optimization (Salesforce, HubSpot, Infusionsoft, Jellyfish, Zoho, Freshsales)
  • Email & Calendar Management
  • Client Communication & Follow-Up
  • Case Management & Documentation Processing
  • Compliance Tracking & Coordination
  • Lead Qualification & Support for Service-Based Businesses

Tools & Platforms

CRM: Salesforce, HubSpot, Jellyfish, Infusionsoft, Zoho CRM, Freshsales
Project Management: Trello, Google Workspace, Microsoft Excel, Notion
Communication: Zoom, WhatsApp, Slack, Email
Admin & Organization: DocuSign, Dropbox, Google Calendar

Sample Work Descriptions & Case Studies

Appointment Setting & Client Support:

“Virtual Aid Pro played a critical role in helping us reach record attendance numbers. With expert-level call handling and outreach support, we hit our highest turnout yet — 44 attendees — and we’re confident that their team’s dialing efforts were a major factor in that success. Communication was clear, timing was precise, and their responsiveness made the process smooth.”

, COO

Alternate Resources Group

Virtual Assistant

Lead Generation & CRM Optimization

We executed a high-converting lead generation campaign that delivered 1,190 new leads over a 31-day period — a growth of 18.01% compared to the previous month.

By combining optimized landing pages, CRM pre-qualification workflows, and multi-channel outreach, the campaign generated over $372,000 in potential client value. We implemented segmentation strategies, tracked source performance, and automated lead distribution to reduce manual bottlenecks and improve response times.

Leads were sourced through email sequences, diagnostic discovery forms, and direct outreach — all monitored through a custom CRM dashboard for actionable insights.

Lead Generation and CRM Automation Virtual Aid Pro We help businesses scale through high-quality lead generation, pre-qualification systems, and CRM automation.

Case Management for Remote Support Firms:

  • Coordinated tasks and documentation to ensure efficient workflow.
  • Maintained client records and compliance tracking in CRM platforms.
  • Communicated with various stakeholders to ensure timely completion of service requests.

Transaction Coordination for Real Estate Brokers:

  • Managed deadlines, verified documents, and coordinated communications.
  • Maintained deal flow across various CRM systems.
  • Ensured seamless operations and follow-through on client deliverables.

Sales Pipeline Optimization:

  • Audited sales process for a coaching business and restructured CRM pipeline.
  • Implemented lead tagging and automated follow-ups.
  • Result: Increased conversion rate from lead to sale by 25% in 60 days.

Outbound Email Campaign Support:

  • Assisted in building a cold email system for a consulting firm using HubSpot.
  • Created and tracked email templates, and followed up with qualified leads.
  • Result: Helped generate 15 discovery calls and 3 new retainer clients in one month.

Client Re-Engagement Initiative:

  • Designed a reactivation sequence targeting dormant leads in the client database.
  • Sent tailored emails and scheduled outreach follow-ups.
  • Result: Reactivated 8 past clients, resulting in $4,000+ in new service bookings.

E-Commerce SEO Success: Perfume Decants JA

We supported the launch of Perfume Decants JA, an e-commerce store offering niche fragrance samples for collectors and enthusiasts. Our services included full store setup, product descriptions, category structure, and on-page SEO implementation.

Through targeted organic SEO — including optimized metadata, keyword-rich content, and Google indexing — the store achieved its first online sale within just two weeks of launch, purely from organic search traffic.

We also assisted in implementing structured data, submitting product feeds to Google, and improving page speed for enhanced user experience and long-term growth in search engine visibility.

E-Commerce SEO & Shopify Optimization Virtual Aid Pro E-commerce SEO services including product optimization, metadata strategy, and conversion setup for niche online stores.

Client Testimonials

“Pracy-Ann has been a game-changer for our operations. She’s organized, proactive, and deeply reliable. Her CRM knowledge alone has saved us hours every week.” — VP, Rubicon Strategies

“She was instrumental in keeping my real estate deals flowing smoothly. From client communication to closing coordination — she’s the full package.” — Real Estate Investor, AZ

Contact & Availability

I’m available for part-time or full-time virtual assistant roles and contract projects. Let’s connect to discuss how I can support your business.

📧 Hello@VirtualAid.Pro
📞 (954) 338-6959
📅 Book a call: Contact
🌐 Website: https://virtualAid.Pro

Let’s simplify your operations — so you can focus on what you do best.